Distance Sales Agreement

Document version: 2026-10-06.1

Article 1 – Parties

Seller

Seller

Santral Mimarlık Mob. Tas. İnş. Tic. Ltd. Şti.

Address

İstasyon Mah. Hatboyu Cad. No: 99, Tuzla, İstanbul, Türkiye

Tax office / Tax ID

Tuzla / 7440465399

Phone

+90 216 325 84 46

E-mail

info@3dstock.org

Website

https://3dstock.org

3DStock (3dstock.org) is operated by the seller, Santral Mimarlık Mob. Tas. İnş. Tic. Ltd. Şti., who sells every paid licence, credit pack, membership and service offered on the site; the independent creators who make the models are not parties to the sale.

Buyer

The person who places the order, with the name and e-mail address registered in their 3DStock account.

Article 2 – Subject

This agreement sets out the rights and obligations of the parties regarding the sale of the digital products and/or services listed in Article 3, ordered by the buyer electronically through 3dstock.org, in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

Article 3 – Products or services, price and payment

The digital products and/or services selected by the buyer, as listed on the confirmation page before payment.

The products or services, their prices and the total amount are shown on the order confirmation page before payment and are saved together with this document.

A bundle is a set of model licences sold together at one price; each model in it is licensed and delivered separately, exactly as if bought on its own. Models the buyer already owns are not included or charged.

Gold membership: the plan's download credits are added to the buyer's wallet at the start of each paid period (credits do not expire and stay in the wallet after the membership ends), and while the membership is active, models marked "Free for Gold" can be downloaded at no credit cost within the daily and monthly fair-use limits shown on the pricing page and in the Terms of Service. The credits of each plan are shown on the pricing page and on the confirmation page before payment.

Digital 3D models are delivered as downloadable files. File formats, compatible software and versions, render engines and other technical details are listed on each product page; the files work with the software listed there. The models are made by independent creators who license them to the seller. No physical item is shipped.

Prices are in US dollars (USD) and include any applicable taxes. Payment is made by credit or debit card through iyzico (iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.), a licensed payment and electronic money institution; card details are entered on iyzico's secure form and are not stored by the seller. The card issuer may apply currency conversion or foreign transaction fees. No delivery or shipping costs apply.

Article 4 – Automatic renewal

Gold memberships are recurring subscriptions. The first period (a month or a year, as chosen) is charged on the date of the agreement; after that the membership renews automatically at the end of each period for another period of the same length at the price shown on the confirmation page, charged by iyzico to the card the buyer entered, until the buyer cancels. The buyer can cancel at any time in My account → Gold membership; cancellation stops all future charges and takes effect at the end of the current paid period, until which the membership benefits remain available. No refund is made for the unused part of a period except under the right of withdrawal and as stated in the Refund Policy. If a renewal payment fails, the membership ends at the end of the paid period unless the buyer updates the card. A change in the list price does not affect an existing subscription; the price accepted when subscribing applies to every renewal. Each renewal is confirmed by e-mail with a receipt. For annual plans a reminder e-mail is sent 7 days before each renewal.

Article 5 – Delivery and performance

• 3D models: the files can be downloaded immediately after the payment is confirmed, from the product page and from My account → Downloads.
• Credits: added to the wallet immediately after the payment is confirmed.
• Membership: access starts immediately after the first payment is confirmed and continues for each period that is paid.
• Render-settings service: our team starts after the payment is confirmed and delivers the result digitally (My account → Render service requests) within the time stated on the service page.
• Promotion: starts immediately after the payment is confirmed and runs for the selected period.

Article 6 – Licence and use

Digital models are licensed, not sold. The models are made by independent creators who license them to the seller; copyright remains with the creator. The seller grants the buyer a non-exclusive, non-transferable licence under the 3DStock License. The files may not be resold, shared, uploaded elsewhere or redistributed as files.

Article 7 – Right of withdrawal

Model licences: under Article 15(1)(ğ) of the Regulation on Distance Contracts (Official Gazette of 27 November 2014, No. 29188), the right of withdrawal does not apply to contracts for intangible goods delivered instantly to the consumer in an electronic environment. By confirming the order the buyer expressly requests that the files are made available for download immediately after payment, and acknowledges that the right of withdrawal ends at that moment.

Credit packs and Gold membership payments: the buyer may withdraw within 14 days of the payment without giving any reason, as long as none of the credits added by that payment has been used and, for a membership, no model has been downloaded under the membership (Free for Gold) since that payment. Once the buyer uses those credits or membership benefits, the service has been performed in an electronic environment with the buyer's prior approval and the right of withdrawal ends (Article 15(1)(ğ) and (h) of the Regulation on Distance Contracts (Official Gazette of 27 November 2014, No. 29188)). For an automatically renewing membership the same 14-day rule applies to each renewal payment.

Render-settings service and product promotion: under Article 15(1)(h) of the Regulation on Distance Contracts (Official Gazette of 27 November 2014, No. 29188), the right of withdrawal does not apply to services whose performance has started with the consumer's approval before the withdrawal period ends. The buyer approves that performance starts right after payment. A render-settings request can still be cancelled with a full refund until our team starts working on it; a promotion starts immediately after payment.

How to withdraw: within the withdrawal period, send a clear statement (for example “I withdraw from the contract for payment reference …”) to the seller's e-mail address above or through the contact form. The seller refunds the amount paid within 14 days of receiving the notice, to the card used for the payment, and removes the credits or the membership period added by that payment. No costs are charged for the withdrawal.

These rules do not affect the buyer's rights if a product or service is defective (Law No. 6502, Articles 11 and 15), nor the voluntary Refund Policy.

Article 8 – Refunds

Independently of Article 7, the seller makes voluntary refunds in the cases described in the Refund Policy, including a full refund if malicious code (malware) is confirmed in a purchased model. Under the 14-day 3DStock Guarantee, the price of a model is refunded if the buyer asks within 14 days of the purchase and one of the following applies: the files are defective or corrupted; the files are materially different from the description; the files contain malware; or the model has not yet been downloaded or previewed in 3D. Bundles are refunded as a whole: the bundle price is refunded and all models the bundle added to the buyer's account are removed; the “not yet downloaded” case applies only if none of the bundle's models has been downloaded or previewed in 3D. Approved refunds are made to the card used for the payment or, if the buyer prefers, as credits to the buyer's 3DStock wallet (one credit for each full US dollar; any remainder under one dollar is refunded to the card); purchases paid with credits are refunded with the credits that were spent.

Article 9 – Obligations of the buyer

The buyer confirms that the information given is accurate, keeps the account credentials confidential, and uses the products in accordance with the licence and the Terms of Service.

Article 10 – Obligations of the seller

The seller delivers the products and services as described, checks newly uploaded model files automatically for malicious content before they are offered, provides support through the contact details above, and keeps this agreement accessible in the buyer's account. If malicious content is confirmed in a model after purchase, the seller blocks its files, informs the buyers who downloaded it and refunds the price.

Article 11 – Personal data

The seller processes the buyer's personal data as data controller in order to set up and perform this contract, as described in the Privacy Policy, which includes the information notice under the Turkish Personal Data Protection Law No. 6698 (KVKK).

Article 12 – Force majeure

Neither party is liable for delays caused by events beyond its reasonable control (such as natural disasters, power or internet outages, or actions of authorities). The seller informs the buyer and, if delivery becomes impossible, refunds the amount paid within 14 days.

Article 13 – Evidence

To the extent permitted by law, the seller's electronic records constitute evidence under Article 193 of the Code of Civil Procedure No. 6100.

Article 14 – Disputes

Complaints can be sent to the seller's e-mail address or phone number above. Within the monetary limits announced each year by the Ministry of Trade, the buyer may apply to the Consumer Arbitration Committee at the buyer's place of residence or where the transaction took place; above those limits the Consumer Courts are competent, after the mandatory mediation required by Article 73/A of Law No. 6502. Applications to the Consumer Arbitration Committees can also be made online via e-Devlet (Consumer Information System – TÜBİS). Buyers outside Türkiye may also contact us to resolve any issue amicably. This agreement is governed by the laws of the Republic of Türkiye. If the buyer is not a consumer, the courts and enforcement offices at the seller's registered address have jurisdiction.

Article 15 – Entry into force

The buyer confirms electronically on the confirmation page before payment that they have read the Preliminary Information Form and accept this agreement. The agreement enters into force upon this confirmation and the completion of the payment. A copy is kept in the buyer's account and sent to the buyer's e-mail address with the payment confirmation.